FAQ
- What is your shipping method?
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It will be delivered by click post of Japan Post.
It will be delivered to your mailbox, so you don't have to face-to-face to receive it.
- How much is the shipping fee?
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・200 yen (tax included)
・Free if the amount of one order is 3,000 yen (tax included) or more
- In how many days will it be shipped?
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We usually ship within 3 days from the order date.
If it will be later than usual due to the year-end and New Year holidays, we will post it in advance.
- How many days will it take after shipping?
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・Generally, the product will be delivered the day after the shipping date. (If the destination is far away, or if it is in some areas such as remote islands, it may take a few more days.In addition, it may vary depending on the time of delivery.)
・You can check the details of the delivery days from the official website of Japan Post by setting the postal code of the sender to 214-0012. Please refer to the number of days for "Yu-Packet".
・This is not the case in areas where natural disasters or large-scale events are held. Please note.
- How many pieces are in one order?
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1 order is 1 pair (2 pieces).
- Do you sell plastic cell products?
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Sorry, this item is currently unavailable.
- Do metal cells not fit through eyelets?
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Eyelets may not fit through shoes with small eyelets.
[Shoe brands with cases that did not pass]
・Carmina
- How do you measure the string length?
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・It is the length of both ends of the string including the cell (aglet).
・The string is hung from above, and the bent part is naturally stretched and measured.
- Do you have shorter or longer lengths than ordered?
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・Because the string is elastic
・For folding when packing
・Because the measurement method may be different from that of the customer
For the above reasons, the "length at the time of production" and "the length measured by the customer" may differ by about 3 cm.
"Length at the time of production" is created so that there is no error.
- Please tell me the payment method.
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【credit】
VISA, Mastercard, JCB, American Express, Diners Club[Payment application]
PayPal, PayPay, LINE Pay[Convenience store payment]
Lawson, Family Mart, Ministop, Daily Yamazaki【others】
Paidy - 領収書を発行できますか？
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下記より発行いただけます。
- 注文確認メール
- マイページ
（ご注文後に会員登録いただいた場合も過去の注文の領収書を発行可能です。なお、ご注文時に使用したメールアドレスで会員登録が必要です。）
- インボイス登録番号を教えて下さい。
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現在、適格請求書発行事業者の登録を行っておりません。
- 返品・交換はできますか？
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オーダー品であるため、商品に欠陥がある場合を除き返品・交換は致しかねます。
ご購入前に何かご不明点ありましたら、お気軽にご相談ください。
お問い合わせページ - Do you have a physical store?
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Sorry, we currently only sell online and do not have a physical store.